Frequently Asked Questions
Everything you need to know about bringing vibrant color into your home.
How are original paintings shipped?
All original artworks are professionally packed using high-grade protective materials and shipped via specialized art couriers to ensure they arrive in perfect condition. Tracking information is provided for every shipment.
Do you offer international shipping?
Yes, we ship Julie Dumbarton’s artwork worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on the size and weight of the piece.
Are the paintings ready to hang?
Most original oil paintings are created on deep-edge canvas and are ready to hang immediately. If a specific piece requires framing or is sold unframed, this will be clearly stated in the product description.
What is your return policy?
We want you to love your new art. If you are not completely satisfied, you can return the artwork within 14 days of receipt for a full refund, provided it is returned in its original condition and packaging.
Can I request a custom commission?
Julie occasionally accepts commissions for bespoke paintings. Please contact the studio directly via our contact form to discuss your vision, preferred dimensions, and current timeline availability.
How do I care for my oil painting?
To preserve the vibrant colors, avoid hanging your painting in direct sunlight or areas of high humidity. Dust lightly with a clean, dry microfiber cloth; never use water or cleaning chemicals on the canvas.